Terms & Conditions

About These Terms

We may update these terms from time to time to reflect changes in our services or legal requirements. When we do, we'll post the updated version here with a new date. Continuing to use our services after updates means you accept the changes. You must be at least 18 years old to make purchases on our site.

What We Offer

We create and sell digital products focused on emotional wellbeing, including ebooks, guides, and access to online challenges and communities. Our products are delivered digitally via email, typically within a few hours of purchase. Some offerings include access to experiences hosted on third-party platforms. While we'll do our best to ensure smooth access, we can't control external services.

We work hard to describe our products accurately, but we're human. If something doesn't match its description in a meaningful way, please reach out to us at care@thebond.company.

Pricing & Payment

All prices are in USD and may change without notice (though active purchases are honored at the price shown at checkout). We use Stripe to process payments securely. We never see or store your credit card information. You'll receive an email confirmation once your payment goes through.

How You Can Use Our Products

When you purchase a digital product from us, you're getting a personal license to use it for your own growth and wellbeing. Here's what that means:

You're welcome to:

• Download, save, and access your purchase as often as you'd like;
• Print copies for your personal use;
• Use the content for your own emotional wellbeing journey.

Please don't:

• Share, distribute, or resell our products (even with good intentions);
• Post our content publicly (online or offline);
• Modify or create derivative works from our content;
• Use our products for commercial purposes.

Our content represents years of work and care. Respecting these boundaries helps us continue creating resources for everyone. If someone else would benefit from our work, we'd love for you to point them to our shop rather than sharing your copy.

Returns & Refunds

We want you to feel confident in your purchase. If a product isn't right for you, you can request a refund within 7 days of purchase, no questions asked. Just email us at care@thebond.company and we'll process it. Please use this policy in good faith.

If you encounter technical issues (like not receiving your download link or experiencing file problems), that's different. Reach out immediately and we'll fix it, no refund needed.

Need Help? We believe emotional wellbeing resources should be accessible to everyone. Each month, we reserve a few spots for people facing financial hardship. If that's you right now, please fill out our request form. We'll get back to you quickly, and there's no judgment here, just support.

Your Privacy Matters

What we collect: When you shop with us, we collect your name, email address, and payment information (processed securely through Stripe. We never see your card details). If you subscribe to our newsletter, we'll save that email address too. We also use Google Analytics to understand how people use our site (things like browser type, pages visited, and time spent). This means we use cookies, small files that help our site function and improve.

How we use it: Your information helps us deliver your purchases, send you what you've bought, share newsletters (if you've subscribed), improve our website, and meet legal requirements. That's it.

Who we share with: We don't sell or rent your personal information to anyone. We only share data with services essential to our business: Stripe for payments, Google for analytics, and our email service for delivery. Each operates under their own privacy policies.

Your rights: You can request to see what data we have about you, ask us to correct errors, request deletion (with some legal exceptions), unsubscribe from emails anytime, or object to how we process your data. If you're in California, CCPA gives you additional rights around knowing what we collect and requesting deletion. Just email us at care@thebond.company to exercise any of these rights.

Our Blog & Content

Our blog is where we share insights, reflections, and resources on emotional wellbeing. All blog content (including articles, images, graphics, and other materials) is owned by The Bond Company and protected by copyright.

You're welcome to:

• Read and enjoy our content for personal inspiration and growth;
• Share links to our articles on social media or with friends;
• Quote brief excerpts (1-2 paragraphs) with proper attribution and a link back to the original article;
• Subscribe to our content via email or RSS feeds.

Please don't:

• Republish our full articles elsewhere (even with attribution);
• Copy substantial portions of our content without permission;
• Use our content for commercial purposes without our written consent;
• Remove or alter any copyright notices or author attribution.

If you'd like to collaborate, republish, or use our content in ways not covered above, we'd love to hear from you at care@thebond.company. We're open to partnerships that align with our mission.

Comments & Community: Currently, blog discussions take place on our Instagram community rather than on the website itself. We'd love for you to join the conversation there!

Using Our Site Responsibly

We trust you'll use our site respectfully and legally. This means not attempting to hack or disrupt our services, not infringing on anyone's rights, and not using our platform for anything harmful or illegal. Let's keep this space safe and positive for everyone.

Important Health Disclaimer

Our products are designed to support emotional wellbeing and personal growth, but they're not a substitute for professional mental health care. If you're struggling, please reach out to a qualified therapist, counselor, or healthcare provider. Our content is educational and supportive, but it's not medical advice, diagnosis, or treatment. We can't guarantee specific results—everyone's journey is unique.

Reasonable Expectations

We work hard to keep everything running smoothly, but sometimes technical issues happen. Servers go down, emails get delayed, third-party platforms have problems. We'll always do our best to fix issues quickly, but we can't be held liable for losses that occur from temporary disruptions or technical problems beyond our control.

Resolving Issues

If something goes wrong, let's talk about it. Email us at care@thebond.company and we'll work it out together. If a resolution can’t be reached, any disputes will be handled through mediation or arbitration, as applicable. If any part of these terms is found unenforceable, the remaining terms will continue to apply.

Get In Touch

Have questions about these terms? Want to exercise your privacy rights? Just want to say hi? We're here: care@thebond.company

We're real people who care about creating meaningful, ethical work.